Hair Escape Shipping Policy ❤️

Thank you for shopping with [HAIR ESCAPE]. Please review our shipping policy carefully before placing your order.

Processing Time

  • Orders are processed within [X–X business days], excluding weekends and holidays.
  • Custom wigs, custom-colored units, or made-to-order items require additional processing time, which will be noted on the product page.
  • Processing time does not include shipping time.

Shipping Time

  • Once processed, orders are shipped via [USPS / UPS / FedEx].
  • Estimated delivery times:
    • Standard Shipping: [3-5business days]
    • Express Shipping: [1-2 business days] 
  • Shipping times are estimates only and not guaranteed.

Shipping Rates

  • Shipping costs are calculated at checkout based on your location and selected shipping method.
  • Shipping fees are non-refundable.

Order Tracking

  • A tracking number will be emailed once your order ships.
  • Please allow up to 24 hours for tracking information to update.

Incorrect Address

  • Customers are responsible for providing the correct shipping address at checkout.
  • We are not responsible for packages delivered to incorrect addresses provided by the customer.
  • Address changes cannot be made once an order has been processed.

Lost, Stolen, or Delayed Packages

  • [HAIR ESCAPE] is not responsible for lost, stolen, or delayed packages once they are in the possession of the shipping carrier.
  • If your package is marked as delivered but not received, you must file a claim directly with the shipping carrier.

Damaged or Incorrect Orders

  • If you receive a damaged or incorrect item, you must contact us within 48 hours of delivery.
  • Clear photos and/or video proof are required for review.
  • Approved cases will receive a replacement or store credit at our discretion.

International Shipping (If Applicable)

  • International customers are responsible for customs fees, duties, or taxes.
  • Delivery times may vary due to customs processing.
  • We are not responsible for delays caused by customs.

Final Sale Notice

  • All hair products are final sale.
  • Please review our Refund & Return Policy for additional details.

Policy Updates

  • We reserve the right to update this Shipping Policy at any time without prior notice.
  • Continued use of our website constitutes acceptance of any changes.